Crisis Management for Operators

Full time

3 days / 24 hours

Part time:

Theoretical course

24 hours

Flight training

N/A

About The Course

Not every crisis starts with an accident. A cyber attack, a strike, a pandemic, a scandal or a cash crisis can threaten an airplane or helicopter operator just as seriously. This three-day course is about crisis management only: how the top team leads, decides, communicates and keeps the business running. Emergency response planning is covered separately in our Emergency Response Management for Airlines course.

Course format

Classroom €1,300

Online live €850

€7,800 for up to 12 participants (fixed minimum — still due if fewer than 12), then €650 per extra person. The group price covers up to 12 participants at your premises or online. Travel, accommodation and per diem for the instructor(s) are charged at cost when delivery requires travel. Enquiries: info@flightacademy.ge

Registration information

Enquire at info@flightacademy.ge with course name, preferred format and number of participants

From €850 (lowest of classroom and online live)

What you will learn

Recognise a crisis early and decide the level of response

Set up and lead a crisis management team and make decisions under uncertainty

Manage non-accident crises: cyber, strike, pandemic, reputational, financial and security

Handle press conferences, interviews and social media

Communicate with staff, customers, authorities, partners, lessors and investors

Apply ISO 22301 business continuity principles and lead recovery

Course content

Day 1: Crisis leadership and decision-making: issue, incident and crisis, early warning signs, crisis governance and the crisis management team, decision-making under pressure and the decision log, legal, insurance and liability considerations, operator crisis case studies

Day 2: Non-accident crises and media: cyber attack and IT outage, strike, pandemic, reputational scandal, financial distress, security threat; crisis communication strategy, key messages and holding statements; filmed press conference and hostile interview with debrief; social media, rumours and misinformation

Day 3: Stakeholders, business continuity and exercise: stakeholder map and communication plan; business continuity (ISO 22301 principles), business impact analysis and recovery priorities; recovery, reputation repair and lessons learned; half-day escalating crisis exercise with media injects; debrief, personal action plan and assessment

Who should attend

Accountable managers, CEOs, board members and top management, nominated persons, spokespersons and heads of communication, and commercial, finance, HR and IT directors of airlines and other aviation operators

Certificate awarded

Certificate of completion

Exam information

Will be conducted in Georgia at 1 of these 6 Airports depending on weather and flight tasking.

Natakhtari

Batumi

Tbilisi

Telavi

Kutaisi

Amrolauri

FAQ

Do I need a visa to study in Georgia?

Citizens of many CIS and European countries can enter Georgia without a visa and stay here for up to one year. We can help with an invitation if needed.

Where does the training take place?

The theoretical part (if needed) is conducted online. The flight training takes place at Natakhtari Airfield (Georgia).

Is it possible to pay for the training in installments?

Yes. All courses are paid in stages — you only pay for the current module (PPL, flight hours, etc.).

Do you provide student accommodation?

Yes. We offer accommodation either directly at the airfield or nearby Mtskheta area.

What level of English do I need?

A basic level is enough to start. Aviation English (ICAO) exam will be required — we help organize it online.

I have never flown before. Can I start from scratch?

No. For CPL(A) you must already have a PPL(A) license. If you don’t have it yet, start with PPL(A) course.

Can I start training without a medical certificate?

You will need a Class 1 Medical Certificate for CPL(A) practical training and licensing.