Learn how to develop, implement and maintain a State Safety Program (SSP) n compliance with the relevant ICAO Standards and Recommended Practices (SARPs), namely with ICAO Annex 19 and Doc 9859. An SSP provides the framework for a State to oversee aviation safety, including the effective implementation and oversight of Safety Management Systems (SMS) by service providers. In this course you will understand how to implement the four main SSP components: State safety policy and objectives; State safety risk management; State safety assurance; and State safety promotion. You will also learn how to put each component into practice and monitor its progress, in line with international obligations, ICAO’s USOAP audit requirements, and nationally established safety objectives.

This course will provide you with a basic understanding of the general principles and concepts of safety to help you develop a ‘safety conscience’. With this new knowledge you will feel more confident about discussing the role of safety in aviation, as well as ensuring you are ready to take your first steps in a safety career. The course will cover key safety topics and through practical examples, demonstrate how these relate to roles within the aviation industry. Not only will this help you develop your safety leadership capability, but it will also enable you to engage and contribute towards a positive safety culture.

This training program combines IATA’s trusted Aviation Safety Fundamentals course with Harvard ManageMentor© (HMM), a state-of-the-art, media-rich training platform furnished by Harvard Business School faculty, global business leaders and practitioners in the field of leadership development.

This course provides you with a practical understanding of the systems and tools that organizations have or should have in place that are intended to manage safety risk and reduce the occurrence of incidents and accidents. The course also provides you with knowledge and tools that can be used when assigned responsibilities associated with internal incident investigations.

During the five days of the airline safety investigation course, airline staff members will learn how to participate in an aircraft accident and serious incident investigation, in accordance with ICAO Annex 13 Standards. You will also learn about the concepts, techniques and tools necessary for your airline to conduct effective internal safety investigations. Special attention is given to understanding the underlying causes of accidents and incidents in order to improve safety and prevent future occurrences.

Gain fundamental knowledge about aviation operations that will help you understand the requirements to succeed as a flight operations management team member. During this 5-day training, you will have a better understanding of the organization of a flight operations department, management systems and human factors application as it relates to organizational structure, defined roles and duties. You will also be able to identify efficiencies that contribute to better performance of duties and responsibilities within the flight operations department at an Airline Operations Centre (AOC).

Fatigue degrades various types of human performance and is inevitable in a 24/7 industry like aviation. It is a very real hazard that is a prime causal factor in many accidents and is associated with many functions of operations. Regulators therefore require that fatigue be included in safety analysis. Consequently, more and more airlines, ANSPs and service providers are actively managing fatigue. This e-Learning course on Fatigue Management will provide you with foundational knowledge in the domain. You will gain a clear understanding that fatigue cannot be eliminated, so it must be managed. Learn how to analyze and mitigate fatigue to reduce the exposure to accidents and manage your operations in relation to fatigue risk. Among others, this will enable you to know where you can increase duty and where you need to reduce it.

This e-learning course offers media-rich interactive online activities designed to provide you with foundational knowledge of Flight Data Analysis (FDA). You will learn about the regulations and industry standards that govern FDA, the key concepts and terminologies in FDA, and discover the technology that is required to record, share and analyze flight data. Finally, you will learn about the importance of Just Culture in a company’s FDA program and some the basic principles and requirements for data and information protection.

Learn how to effectively lead and manage important organizational changes through proven methodology and experiential exercises.

Gain fundamental knowledge about aviation operations that will help you understand the requirements to succeed as a flight operations management team member. During this 4-day training, you will have a better understanding of the organization of a flight operations department, management systems and human factors application as it relates to organizational structure, defined roles and duties. You will also be able to identify efficiencies that contribute to better performance of duties and responsibilities within the flight operations department at an Airline Operations Centre (AOC).

The study of Human Factors is about understanding human behavior and performance. When applied to aviation operations, Human Factors knowledge is used to optimize the fit between people and the systems in which they work in order to improve safety and performance. Gain a comprehensive overview of the effect and management of Human Factors in aviation with this IATA foundation course. The operational Human Factors knowledge gained on this course can also be applied to safety investigation activities..

IATA’s Human Resources Management in Aviation course provides an in-depth exploration of Human Resource Management (HRM) within the aviation and transportation industry, highlighting both traditional responsibilities and modern HR trends. You will gain practical skills in applying HR processes across the full employee lifecycle—from recruitment and onboarding to performance management, training, compensation, succession planning, and separation. Through real-world examples and industry-focused tools such as structured interviews, onboarding programs, performance appraisals, and employee surveys, you will develop best practices to design and implement effective HR strategies. The course also emphasizes evaluating HR’s role in shaping organizational culture, sustainability, and long-term success, with a focus on balancing business performance goals with employee engagement, growth, and retention in aviation companies.

Safety is paramount in the aviation industry: Ensure that you know how to read and apply the regulations for the transport of dangerous goods by air that are commensurate to your job function and tasks. These regulations include legal requirements, operational restrictions, packaging instructions, marking, labeling and documentation to ensure the safe transportation of these goods. Gain the competencies to process shipments containing dangerous goods according to the current edition of the IATA Dangerous Goods Regulations (DGR) manual and in accordance with the Competency-Based Training and Assessment approach (CBTA).

Understand aircraft de-icing standards and procedures as required by regulators, airlines, de-icing service providers and airport authorities.

This course will provide you with an in-depth look at the challenges and best practices related to training in the area of Safety Management Systems (SMS). The course is designed to cater to the needs of professionals already active within airlines and who deal with questions such as “does our SMS training curriculum comply with all regulatory requirements?”, “How can I make SMS training relevant and engaging for everyone in the airline?”, and “How do I develop SMS training that delivers concrete improvements in our safety indicators?” Besides answers to these questions, this course will provide you with insights to advance your comprehension of the specific characteristic of your airline so you may lead the reflection on safety training with your colleagues and stakeholders.

This course will introduce you to the general principles and concepts of safety and what effective “Safety Management Systems” encompasses. The key elements of this course are based on identifying the meaning and measurement of safety and risk in the aviation industry and applying that to an organization’s learning and decision-making, as well as ensuring the implementation of an effective SMS. Roles and responsibilities for safety within an organization will also be discussed, together with the Human Factors aspects related to the Management of Change.

This practical course gives you the expertise to implement a successful Safety Management System (SMS) in your airline with the latest tools and processes. Gain the skills to implement a phased and manageable workload that will allow you to comply with regulatory requirements. Learn how to take a proactive approach to risk management and promote an ongoing safety culture within your organization.

Ground Service Providers (GSPs) are mandated to establish provisions for safe ground operations, therefore all companies that are involved in ground handling must ensure safety risks are managed in a systematic way. Following this course, you will get basic understanding of Safety Management Systems (SMS) relevant to ground operations. This course is aligned with the requirements of AHM Chapter 11, module HF01.

A successful SMS reduces the rate and cost of accidents and incidents, improves communication and productivity, and helps your airport meet its legal responsibility to manage safety. Learn how to implement an efficient SMS at your airport and promote a safety culture within your organization. Understand the relevance of risk management in relation to SMS and learn how to evaluate, prioritize and mitigate risk. Analyze the impact human factors have on safety and develop your skills in detecting, controlling and preventing errors in an airport environment.

Implementation of SMS became mandatory for airline international operations in November 2006. Since then, the airline community has developed considerable experience and acquired important “lessons learned” regarding both SMS implementation and operation. However, most training currently available for the airline community still relies on content developed to satisfy early SMS implementation requirements. This course reflects progress on SMS practical knowledge as well as conceptual thinking since 2006, both resulting from shared industry experiences, including the latest requirements regarding safety culture and the enhanced protection for safety data and safety information included in the second edition of Annex 19.

If your airline has already implemented an operational Safety Management System (SMS), this course has been designed for you! You will be given step-by-step guidance to assess the effectiveness and efficiency of the processes and activities implemented under the SMS to manage safety risk and be equipped with the knowledge to assess whether your airline’s SMS is really working, in a manner commensurate to the resources invested. If you are from a new entrant airline, you will also benefit from this course by acquiring early warning about potential pitfalls during SMS implementation, thus fostering its effectiveness and efficiency from the start and avoiding expenditures resulting from later revisions.

This self-study e-learning course has been developed to provide entrants to the aviation industry, including service providers, and airline frontline personnel, with an overview and understanding of the key principles and concepts associated with Safety Management Systems (SMS). As an outcome of this training, learners will acquire the necessary knowledge, skill, and attitudes to support their organization’s SMS and increase aviation safety.

Through a step-by-step methodology, you will learn the foundations of Safety Performance Indicators (SPIs), how to practically develop them, as well as gain knowledge on the integration of safety objectives, SPIs and safety performance targets into an acceptable level of safety performance (ALoSP). This course introduces safety performance monitoring as the core activity within the safety assurance (SA) process of an airline safety management system (SMS) and provides a methodology to develop SPIs that meet the expectations of IOSA Standards and Recommended Practices (ISARPs) and ICAO Annex 19.

Safety risk management is a key component of a successful airline safety management system, required to assess the risks associated with identified hazards and to implement effective mitigation actions. During this course, review your safety risk management process according to the ICAO safety performance requirements. Learn how to improve your operational safety by correctly identifying hazards, providing effective controls to mitigate safety risks, and reducing equipment loss and damage.

IATA’s Aviation Safety Fundamentals course will provide you with a basic understanding of the general principles and concepts of safety to help you develop a ‘safety conscience’. With this new knowledge, you will feel more confident about discussing the role of safety in aviation, as well as ensuring you are ready to take your first steps in a safety career. The course will cover key safety topics and through practical examples, demonstrate how these relate to roles within the aviation industry. Not only will this help you develop your safety leadership capability, but it will also enable you to engage and contribute towards a positive safety culture.